FAQ

We strictly advise you to inspect the products upon delivery and to report any defects within 3 business days, preferably in writing or by email. For further details, please read our terms and conditions.

THE Boards Company issues refunds to the original form of payment used on an order in the event that your order:

• Is canceled by THE Boards Company
• One or more of your items sold out since your order was processed
• Item(s) is proved to be received damaged, defective, or incorrect

THE Boards Company will take 2-5 business days to clear your refund. Depending on your financial institution, the refund amount may take up to 10 business days to post to your account.

Products can be returned to the following address:

Oude Wouwsebaan 14
4621 JE Bergen op Zoom
The Netherlands

Only the direct costs incurred for the return shipment are for Consumer’s account. This means that Consumer will have to pay the costs of returning the product. Any shipping costs paid by Consumer and the purchase price paid for the product will be refunded to Consumer if the entire order is returned.

We are happy to help! Please send us a message.

We and DHL will always inform you about the delivery of your package.

Sometimes DHL tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbours and/or post office for more information in the meantime!

If you do not receive your order in a couple days, please email us, within 7 days of the last tracking update, with your order number and tracking information so that we may assist you further!

We advise you to inspect the products upon delivery and to report any defects within 3 business days, preferably by email. For further details, see the article about guarantee and conformity.

Our courier will always inform you about the delivery of your package.

The warranty period is 2 years starting from the moment of purchase.

Shipping to Europe

• Pickup pick-up point in your area
• We will send your package to the specified delivery address. Deliveries are made from Monday to Friday.

Shipping to rest of the world

• Shipping rest of the World ; Please contact us for the available options.

Not:). They are free!

We ship your package within 2 to 6 business days. We will send you a shipping confirmation email with tracking information as soon as your order is dispatched from the warehouse.

*Workdays from Order confirmation

**We do not ship to Guernsey, Channel-, Ceuta-, Canaric- and Balearic Islands, Madeira, Samnaun, Livigno and Andorra.